Culturally responsive healthcare delivery



Bridging the Empathy Gap – Metropolis POV post by HOK’s Henry Chao on the trend towards the “globalization of Western medicine” and its effect on the design of healthcare facilities around the world.

This trend is forcing the convergence of scientific treatment with culturally responsive delivery. I call this “bridging the empathy gap.” By this I mean that we must hear what our clients in the countries where we work are not telling us and see what they are not showing us. We need to decipher their hidden messages.

Here are three stories that reveal how even subtle cultural differences can significantly impact the design of hospitals.

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